Sales Policy for VacuPro Hub
Effective Date: November 21, 2024
At VacuPro Hub, we aim to provide the best possible experience for our customers when purchasing our vacuum cleaners and related products. Please read the following sales policy carefully, as it outlines the terms and conditions that apply to all purchases made through our website.
1. Order Processing
Once you place an order with VacuPro Hub, we begin processing it immediately. Orders are processed during business hours (Monday to Friday, 9 AM to 5 PM). Orders placed after business hours, on weekends, or during holidays will be processed the following business day. Please note that we reserve the right to cancel any orders due to incorrect pricing, stock unavailability, or fraudulent activity. In such cases, we will notify you promptly.
2. Payment Methods
We accept several payment methods to make your shopping experience as easy as possible:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
- PayPal: Securely pay using your PayPal account.
- Bank Transfers: Available upon request for larger orders.
All payments are processed securely through a third-party payment gateway to ensure your financial information remains private and protected.
3. Product Availability
At VacuPro Hub, we strive to keep all our products in stock, but occasionally an item may be out of stock due to high demand. In the event that a product you’ve ordered is out of stock, we will notify you as soon as possible. You may choose to wait for the item to come back in stock or request a refund for that item.
4. Pricing and Promotions
Prices listed on our website are in U.S. Dollars (USD) and include taxes where applicable, but exclude shipping costs. Shipping costs are calculated at checkout based on your location and the size/weight of your order. We reserve the right to change product prices, shipping fees, or offer discounts at any time without prior notice.
Promotions and Discounts: From time to time, we offer promotional discounts or sales. These promotions are subject to change and may only apply for a limited time. Please check the specific terms and conditions of each promotion during checkout.
5. Shipping and Delivery
We ship to the U.S. and select international locations. Shipping fees are calculated based on your location, the size of the product(s), and the shipping method chosen during checkout.
- Standard Shipping: Estimated delivery time of 3-7 business days within the U.S.
- Expedited Shipping: Available for an additional cost with an estimated delivery time of 1-3 business days.
- International Shipping: Available for selected countries. Please check during checkout for available destinations and shipping fees.
We do not take responsibility for delays caused by carriers or customs clearance procedures in international shipments.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can also log into your account to view the status of your order at any time.
7. Gift Cards
VacuPro Hub offers gift cards that can be purchased and redeemed for products available on our website. Gift cards are non-refundable and cannot be exchanged for cash. Expired gift cards will not be accepted.
8. Sales Tax
Sales tax will be applied to orders based on the shipping destination and applicable state law. You will see the sales tax added to your order total during checkout before you complete your purchase.
9. Customer Support
If you have any questions regarding your order, please contact our customer support team at [email protected] or call us at +1 (205) 555-1234. Our team is available to assist you during business hours.